HOUSTON, Sept. 25, 2019 /PRNewswire/ -- BBVA Net Cash USA Mobile was named a winner in the 2019 Bank Customer Experience (BCX) Awards, taking first place in the Best Mobile/Online Experience (financial institutions) category. BBVA USA was recognized for the award at the Bank Customer Experience Summit in Chicago in September, along with honorees who received awards in three other categories.
The Best in Bank Customer Experience Awards recognize the most unique, innovative, and pioneering financial institutions and technology providers whose branches and technologies are having the most impact on customers. This year's awards honored recipients in four categories: Best Branch Experience, Best ATM/Self-Service Experience, Best Mobile/Online Experience (financial institution), and Best Mobile/Online Experience (fintech provider).
"What makes receiving this award particularly gratifying is that it is a reflection of the customer experience," said BBVA USA eBanking Channels Mobile Product Manager Gilbert Strickland. "When developing BBVA Net Cash Mobile, each decision we made, in terms of design and functionality, was about helping customers handle their treasury management activities faster, more easily, and more securely. We're very proud to have produced a solution that provides clear value to customers, as well as to have made a contribution to BBVA's commitment to industry-leading innovation."