In a major expansion of their work together, VyStar Credit Union—which is headquartered in Jacksonville, Florida and is one of the country’s largest credit unions—will be moving its credit card production and processing services to FIS™ (NYSE: FIS), the financial technology solutions leader announced today.
In 2018, VyStar, which serves over 690,000 members, started planning their move to a new, modern front end for their core banking solution from FIS to support its continued growth. As part of its strategic focus on growing its business and enhancing payment solutions for its members, the credit union wanted to consolidate and streamline card processing services through a single provider.
After an extensive review, VyStar selected FIS as its new credit card technology solutions provider. Under a multi-year agreement, FIS will provide the credit union with end-to-end card services, including credit processing, card production, electronic statement delivery and fraud protection.
"VyStar is heavily focused on providing a seamless member experience and the most efficient operational process for our employees," said Melissa Thomas, Senior Vice President of Operations and Payments at VyStar Credit Union. "We studied the market for a year and a half to find the right partner and solutions, and we found both with FIS’s credit card processing."