Change is a factor in all business sectors. That could not be more true for the banking industry, which is experiencing an increase in the use of technology and the impacts of the pandemic. Three of Mississippi's leading financial institutions, Hancock Whitney, The First, and Regions, weigh in on some of those changes and the impacts. During the past year all banks proactively introduced protocols to keep clients and associates safe, which meant a decrease in face-to-face transactions.
“Across the banking industry, we’ve seen an uptick in online and mobile banking; and at Hancock Whitney, we’re seeing more clients using mobile banking—up double digits since the beginning of the pandemic,” Hancock Whitney Chief Operating Officer D. Shane Loper said. “Clients who may not have used digital banking channels in the past have discovered online and mobile banking as quick, easy, contactless ways to conduct routine transactions.”