Posted March 09, 2020

Agenda Highlights
The Race - Steering Your Institution on the Transformation Speedway

In 2020, banks and Ft's must decide how to position themselves In the race to digital transformation. Will you be a leader, follower or straggler? in this panel, you will learn from your peers:

how to develop a plan to migrate to a transformation driven organization;
how to build a roadrnap to accelerate digitization; and
how to reconcile the organization's resources with the strategic direction chosen.

Integrating & Aligning an Organization's Business and Product Strategy with its Transformational Digital Strategy

As banks & F1's across the region continue on their digital transformational. Journeys. they must align their efforts with the day-to-day business and product strategy. In this panel, you will learn:

when and how to blend ongoing business and product strategies with the institution's transformation strategy;
how to integrate a transformational strategy with ongoing business and product strategy: and
how to prioritize integration efforts to minimize internal disruption and maximize impact.

Transforming Banking Operations for a Customer-Centric World

In today's dynamic digital world. banks/FI's face a fast-changing customer that demands more personalized products and services wrapped in great customer experiences, whether digital or in-person. In this panel. you will learn:

what are the considerations that go into rethinking a traditional banking model;
how the use of automation and new technologies can be used to empower customers; and
how to adapt internal team structures to deliver this type of experience.

Re-engineering Bank Processes for Transformation Success

Success in digital transformation is NOT simply digitizing existing processes - in fact, that Is a recipe for failure! It requires a wholesale re-engineering from the ground up and the customer back. In this panel, you will learn:

what role customer-centricity has had in re-engineering financial processes;
how Internal roles were reorganized to tackle the process re-engineering challenge; and
what tools and technologies have been helpful In this effort.

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